Position title
Intake Coordinator

PURSUE YOUR PASSION, Not Just Another Job!

Veterans Village is looking for employees who want to make a difference in the lives of our veterans.  They served us, now it’s our turn to serve them!  And we’ve been doing this for almost 40 years!

The Intake Coordinator is one of VRC’s first contact with applicants and referral sources, Intake Coordinator ensures everyone is treated with dignity and respect. Throughout the intake process, the Intake Coordinator is tasked with specific responsibilities that meet contractual requirements and program goals. By maintaining high standards of care, the Intake Coordinator ensures all components of the intake process have been completed and successfully transfers the new resident to an assigned case manager. Additionally, the Intake Coordinator conducts outreach to various community-based organizations to discuss referrals, attends appropriate community-based and program-based meetings.

If you love to learn new things and want to be part of something bigger, by way of assisting our local veterans in their journey to overcoming barriers, this is the position for you!


  • Greet Veterans who are seeking services in a respectful and compassionate manner; screen to determine eligibility and appropriateness for VRC; provide outside referrals if appropriate; facilitate interviews with Assessment Specialist for eligible candidates.
  • Create, maintain, and oversee the flow from first contact through the intake process of potential clients seeking services.
  • Responsible for the admission and registration of incoming residents to include completing initial paperwork; obtain copies of ID, DD214, VA Card and Social Security Card; order DD214 if client does not possess a copy.
  • Input client into HMIS system, create campus ID badge and issue laundry card; issue linens to new client.
  • Create client binder and organize all paperwork as appropriate
  • Coordinate initial urinalysis testing and search of belongings
  • Conduct an initial tour with client to introduce him/her to program and campus
  • Perform thorough, hands-on demonstration of the fire escape equipment for female residents
  • Coordinate treatment with the assigned case manager.
  • Ensure admission eligibility by conducting the following:
    •  Review application with Mental Health Assessor or the Nurse
    • Check for outstanding warrants
    • Verify funding source (i.e., Grant Per Diem)
  • Attend weekly intake review meetings; staff prospective clients as needed to ensure clients are admitted in a timely fashion. Interface with other agency staff as appropriate regarding client needs and potential for treatment at VRC
  • Formulate a recommendation for either acceptance to the program or reasons to refer the client elsewhere and communicate decisions to prospective clients and/or referral sources
  • Respond to queries from prospective clients and referral sources in a timely fashion and communicate status of an application with appropriate prospective clients and referral sources
  • Establish and maintain both an intake schedule and a waiting list for prospective clients
  • Submit a Daily Status Report and Funding and Clients for Case Managers reports with accurately identifies:
  • Total number of clients in the program per funding source
  • Breakdown of clients per funding sources (e.g., East, Upper East and West)
  • Breakdown of clients per case manager
  • Program admissions and discharges and admissions/discharges to/from the hospital
  • Maintain the following rosters and distribute weekly:
    • UA Roster
    • Restriction List
    • Home Group Roster
    • Orientation List
    • Clothing List
  • Perform Crisis intervention and other counseling duties as needed and refer as appropriate.
  • Identify physical/mental health addiction issues and make appropriate and timely referrals for service
  • Cover for assessment specialist in his/her absence
  • AOD certification through a known California Entity preferred
  • Minimum of an AA degree in Human Services or related field; at least 1-year paid experience in an adult residential treatment setting
  • Resilient, tenacious, and accustomed to working in a fast-moving, complex, fluid environment
  • Exceptional organizational skills and ability to multitask through multiple competing priorities
  • Must have a very strong level of proficiency with Microsoft Word and Excel
  • Must have excellent data entry skills
  • Prefer prior experience working with the homeless population
  • Knowledge of community resources for veterans
  • Self-motivated and able to work with little oversight
  • Team player
  • Able to work with a diverse population
  • Basic understanding of Veterans’ benefits and issues
  • Must be able to fluently read, write and communicate in English
  • Must be able to comfortably, both mentally and physically, perform all aspects of the job description
  • Must be able to sit for long periods
  • Veteran Status a Plus!

Physical Requirements:

  • Ability to bend and lift light objects
  • Ability to sit for extended periods of time while viewing a computer monitor
  • Dexterity of hands and fingers to operate a computer keyboard
  • Capable of hearing and speaking to exchange information
  • Seeing to read reports and data
  • Ability to speak English
  • Must be able to work in a noisy, busy environment
Job Benefits

VVSD offers competitive pay and benefits including 12 paid holidays a year, paid vacation and paid sick leave, pension, health insurance, dental and vision plans.

Please Note:
• If you were a client of VVSD, you must have been out of all programs for a minimum of 2 years.
• Veterans Village of San Diego is an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employment Type
Non Profit
Job Location
PDF Export
Date posted
August 31, 2021

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Position: Intake Coordinator

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