Position title
Shelter Supervising Case Manager

Are you looking for a rewarding and challenging career?  Are you looking to make a difference in the world while putting your skills and training to work?  Veterans Village of San Diego is looking for a Supervising Case Manager to work with our veterans at our Temporary Bridge Shelter!

Our Shelter Supervising Case Manager is responsible for creating a positive and empathetic environment in which to oversee the day-to-day activities of individual Case Managers, providing subordinate staff with the necessary support and training in addition to providing homeless individuals with connections to appropriate housing, programs and resources through one-on-one case management that develop individualized case plans that promote client progression towards obtaining and maintaining self-sufficiency.




  • •   Monitors and evaluates the work product of staff to include policies and procedures, caseload assignments, client interactions, interventions and documentation of services.
  • •   Assures direct report staff receives initial and periodic training necessary to meet their job expectations
  • •   Creates and communicates work schedules and staff meetings
  • •   Conducts employee coaching, counseling, and disciplinary actions as necessary.
  • •   Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to all applicable Federal, State and local employment laws and regulations.


Case Management:

  • •   Performs intake interviews, assessments and refers clients to appropriate community resources
  • •   Assesses the client’s needs, and arranges, coordinates, monitors, evaluates, and advocates for a variety of services to meet those complex needs.
  • •   Assesses clients for employment, social security and disability insurance eligibility.
  • •   Assists clients in identifying, enrolling and attending appropriate medical, substance abuse and therapeutic services.
  • •   Develops, implements and monitors client progress in executing individualized housing, financial and self-sufficiency plans.
  • •   Develops and maintains a productive case management relationship with the client, and meets with clients on a weekly or more frequent basis to review, evaluate and support completion of individualized action plans, and address unanticipated needs/ issue’s as they arise.
  • •   Provides ongoing intensive support to clients which can include periodic evaluations, service coordination and crisis intervention.
  • •   Participates as a member of a multi-disciplinary team that review client cases and develops action plans that meet the individual needs of each client.


Data Management:

•   Maintains case management documentation using HMIS in accordance with agency and best standard practices.

•   Completes accurate, thorough and typed progress notes in a timely manner

•   Uses case management software to document and keep all client activities up to date.

•   Performs other duties as assigned


Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:


  • •   Master’s Degree from an accredited four-year college or university with major coursework in healthcare, psychology, sociology, social work, public administration, or a related field, and two (2) years of applicable job experience, or
  • •   Bachelor’s Degree with a focus on healthcare, psychology, sociology, social work, public administration, or a related field and four (4) years of applicable job experience


Knowledge of:

•   Housing First, Trauma Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations and Prevention and Diversion practices.

•   Theory, principles and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention.

•   Knowledge of all applicable Federal, State and local laws, codes, regulations, and departmental policies and procedures.

•   Principles and practices of data collection and report preparation.

•   Research, statistical, analytical and reporting methods, techniques and procedures.

•   Modern office practices including word processing, database and spreadsheet applications.

•   Professional team building and training techniques

•   Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures


Ability to:

•   Maintain confidentiality of sensitive personal information of applicants, current and former clients, landlords and other matters affecting tenant relations.

•   Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner.

•   Effectively problem solves and maintains composure in high-pressure situations.

•   Analyze, interpret, summarize and present administrative, technical and analytic data in an effective manner. Make accurate arithmetic, financial, and statistical computations.

•   Utilize strong interpersonal skills and critical thinking to resolve staff conflicts


Job Benefits

VVSD offers competitive pay and benefits including 12 paid holidays a year, paid vacation and paid sick leave, pension, health insurance, dental and vision plans.

Please Note:

  • •   If you were a client of VVSD, you must have been out of all programs for a minimum of 2 years.
  • •   Veterans Village of San Diego is an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Position: Shelter Supervising Case Manager

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full Time
Non Profit
Job Location
VVSD Shelter, 92110
Date posted
November 21, 2018
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