Meet Our Los Angeles Team
Shuna Ball, M.A., LMFT
Regional Clinic Director
As Regional Clinic Director, Shuna Ball provides executive leadership and strategic oversight of all clinical operations across the Steven A. Cohen Military Family Clinics at VVSD in San Diego, Oceanside, and Los Angeles. In this role, she ensures the delivery of high-quality care to active-duty service members, Post-9/11 veterans, and military families. Shuna brings over two decades of experience supporting the military community through a range of clinical, operational, leadership, and volunteer roles across diverse settings.
A Licensed Marriage and Family Therapist, Shuna holds a Master’s degree in Counseling Psychology from Southern California Seminary’s School of Behavioral Sciences and a Bachelor’s degree in Business Administration and Management from Averett University. She also holds a professional teaching certification from the University of West Florida, reflecting her commitment to continuous learning and professional development.
Shuna began her counseling and leadership journey by facilitating support groups for military spouses in San Diego, where her passion for service and advocacy took root. Clinically, she specializes in working with individuals, couples, families, military populations, and older adults. Her areas of expertise include depression, anxiety, trauma, stress management, marital conflict, career transition and development, and severe and persistent mental illness. She is trained in evidence-based practices and is dedicated to delivering high-impact, person-centered care.
Her leadership portfolio includes utilization management, clinical consultation, professional development, and systems-level consultation. She is skilled in building and sustaining collaborative community partnerships and cultivating clinical teams through mentorship, training, and operational excellence.
A proud Navy veteran, Shuna served honorably as a Hospital Corpsman at both Marine Corps Air Ground Combat Center Twentynine Palms and Marine Corps Base Quantico. She is also the spouse of a retired U.S. Marine Corps officer who served honorably for 23 years. Her deep, personal connection to military service is grounded in a family legacy of proud and honorable military tradition.
Outside of her professional role, Shuna enjoys spending quality time with her family, exploring new destinations, and appreciating good food. She is also committed to lifelong learning and continuously seeks opportunities to strengthen her leadership and clinical expertise.
Jolene Balancio, LCSW
Clinic Director
Jolene has 10 years of experience in community mental health across San Diego and Los Angeles Counties. A military spouse to an active-duty U.S. Army service member, Jolene says she is grateful to be able to bring the Cohen Clinic to Los Angeles and establish a presence in the community. She also looks forward to being a resource for mental health treatment and wellness and to give back to those who have served our country and their families.
Jolene is passionate about trauma treatment and trauma-informed care. She has a Bachelor of Arts degree in Sociology from the University of California, Riverside and a Master of Social Work degree from California State University, San Bernardino, where she was a CalSWEC recipient.
She has worked in outpatient mental health settings, providing service to children, adolescents, and transitional aged youth. She also served as a program manager, where she developed and implemented a school-based suicide prevention program in North County San Diego in support of Assembly Bill 2246, growing the program across eight school districts. Additionally, she has held a position as a clinical supervisor for the Transitional Age Youth program for L.A. County’s Department of Mental Health contracted program. She has supervised multi-disciplinary teams and held roles as Intern Supervisor and Preceptor for MSW students. Jolene enjoys supporting the professional development of clinical staff and is trained in CBT, TF-CBT, and Signs of Suicide.
“The Cohen Clinic at VVSD understands that mental health does not discriminate and, in a population where mental health stigma is so prevalent, Cohen Clinics help decrease the stigma by reducing barriers to care and promoting access to high quality services among our veterans, active-duty service members and their families,” Jolene said.
In her leisure, Jolene enjoys spending time with her family and friends, grabbing coffee or boba, going to concerts, traveling, and exploring local cities with her husband and dog.
Leticia Acosta, LMFT
Lead Clinician
As Lead Clinician, Leticia provides treatment to veterans, service members and military families, and supervises clinical staff, while also assisting the Clinic Director.
Leticia received her Bachelor of Arts degree in Psychology at California State University of Long Beach, and a Master of Arts degree in Counseling at Dallas Theological Seminary. She has 18 years of experience working in a community mental health setting, working with victims of domestic violence in an emergency domestic violence shelter where she responded to crisis hotline calls, lead art groups for woman and children and provided community training on the effects of domestic violence on children.
In addition, she has worked with foster care children and transitional age youth, providing comprehensive and community-based treatment. She is certified in Trauma-Focused Cognitive Behavioral Therapy (TFCBT), Seeking Safety (SS), Managing and Adaptive Practice (MAP) and Interpersonal Psychotherapy (IPT) and utilizes a variety of these treatment modalities to ensure that she is providing the best treatment possible.
Prior to her role at the Cohen Clinic at VVSD, Leticia served as the Clinical Team Supervisor for LADMH Full-Service Partnership Child and Full-Service Partnership Transitional Age Youth Program providing the highest level of care for high-risk clients. As a Clinical Team Supervisor, she has supervised multi-disciplinary teams and supported her team in their professional growth. She has also assisted her team by screening, assessing, and responding to client’s crisis and completed LPS holds, as appropriate.
Additionally, Leticia served as Secretary and Board Member of Intercommunity Counseling Center for four years. She also served as a committee member for her previous agencies’ Suicide Prevention Training and assisted in presenting this training.
Leticia says, “The Cohen’s Clinic mission resonates with my personal values of providing accessible and quality mental health services to our most deserving veterans. It has been a population that is close to my heart and that I have always wanted to work with. I am excited to have the honor of being able to give back to this population of well deserving heroes.”
In her spare time, Leticia enjoys gardening, bike rides, watching movies and spending time with family and friends.
Rakiya “Rocky” Ruiz, LCSW
Clinician
As a Clinician at the Cohen Clinic at VVSD, Los Angeles, Rocky’s appreciation for the military comes from being a daughter of an Air Force Veteran, and her time in the U.S. Air Force ROTC at Clemson University. She believes in access to mental health care for veterans and military families and is honored to be a part of the Cohen Clinic at VVSD team.
Prior to her clinical work, Rocky began her professional career in law enforcement, working as a police officer and victims’ advocate for 11 years. Now, as a Licensed Clinical Social Worker, she is certified in Cognitive Behavioral Therapy (CBT), Trauma-Focused CBT, and CBT for Insomnia. Other background work includes law enforcement crisis counseling, LGBTQIA, diversity & inclusion and parenting skills.
Rocky holds an Associate of Applied Science degree in Information Technology/Web Development from ECPI University, a Bachelor of Arts in Sociology degree with a Minor in Spanish from Clemson University, and a Master of Social Work degree with an emphasis on Hispanic Families and Children from Our Lady of the Lake University.
In her spare time, she likes to play guitar, read, and spend time with her family.
Jenny Rodriguez, LMFT
Clinician
Jenny is a mental health therapist at the Cohen Clinic at VVSD, Los Angeles, where she provides the veteran and military population a comfortable and supportive atmosphere along with a highly personalized and client-centered approach to assist them with attaining the personal growth and healing they are striving for themselves and their respective families.
She earned a Master of Science degree in Psychology, with an emphasis in marriage and family therapy, from California State Polytechnic University, Pomona. She started her career in a non-profit organization where she worked primarily with populations of low socioeconomic status, providing psychotherapy to individual, family, children, adolescents, and adults. Also, she assisted with co-facilitating a Dialectical Behavior Therapy group for young adults dealing with high-risk behaviors, interpersonal challenges, and difficulties with regulating emotions.
Jenny also has experience facilitating parent education classes with the purpose of helping court-mandated parents acquire effective parenting skills for implementing with their respective children. Moreover, she has trained and assisted therapists with assessing and managing suicidal ideation and related behaviors with the children and teenage population. Additionally, she has worked with middle-aged and older adults suffering from pain indexes and psychological conditions by providing Biofeedback therapy sessions.
She has experience working with veterans and their families and has close friends who are veterans or who have served in the military. “What resonates with me the most about the Cohen Clinics at VVSD is the client-centered approach and high quality of genuine care towards the veterans and their families strongly supported by evidence-based practices, which has allowed many veterans and their respective families live more fulfilling and meaningful lives,” she said.
In her spare time, Jenny enjoys reading Jane Austen or Virginia Woolf books, along with any psychology articles or books she comes across. Also, she loves hiking, going on walks, and meditating, which helps her remain grounded and balanced. Additionally, she likes to travel to different states or countries around the world, which has increased her knowledge, earnest interest, and connection with other cultures and traditions.
Fernando Raygoza, ASW
Clinician
As a clinician at the Cohen Clinic at VVSD, Los Angeles, Fernando provides individual, couples and family therapy to veterans, active duty service members and their families. He previously worked in a Los Angeles County contracted community mental health clinic for five years, mainly providing individual psychotherapy. During his time there, he worked with a variety of populations ranging from older adults to transitional-aged youth and children. His experience has included working with adults suffering from schizophrenia, bipolar disorder, major depressive disorder, and post-traumatic stress disorder, as well as working with young adults, adolescents and children dealing with depression, anxiety, and substance misuse. He is trained in Cognitive Behavioral Therapy, Interpersonal Psychotherapy, and Seeking Safety Therapy.
Fernando received his B.A. in Psychology from California State University, Northridge and a Master of Social Welfare from University of California, Los Angeles. He has multiple family members and friends who have served in the military. Learning and witnessing the difficulties veterans have faced after returning to civilian life is what sparked his desire to support others in similar situations. What has really stood out to him about the Cohen Clinic at VVSD, Los Angeles is how client-centered it is. “You can truly sense the genuine care and efforts to provide a high quality of care to veterans. I am extremely grateful and feel honored to be a part of an organization that aims to provide the best care and access to those who have served in the military,” he said.
In his spare time, Fernando loves to spend time with his wife and two children. He also enjoys backpacking, camping, and other outdoor activities.
Suji Yamauchi, LMFT
Clinician
Suji is a Marriage and Family Therapy Registered Associate at the Cohen Clinic at VVSD, Los Angeles serving veterans, service members and military families. She served in the U.S. Air Force for 10 years as an Intelligence Officer. She completed her master’s degree in clinical psychology at Pepperdine University and has experience providing mental health services for women veterans at Women Vets on Point (US Vets). Within private practice and South Bay Children’s Health Center, Suji also provided trauma therapy to youth and child therapy for families.
Upon graduating with a Bachelor of Arts degree in English from California State University at Northridge, Suji joined the Air Force through the Air Force R.O.T.C program and completed tours in Texas, South Korea, Georgia, California and four deployments. Suji is certified in Montessori Early Childhood Education, which led to a significant path to studying psychology and becoming a psychotherapist. Within the clinical psychology training, she is certified in Trauma Focused Cognitive Behavior Therapy, Cognitive Behavior Therapy, Brainspotting Level I, Gottman Level I, Managing and Adaptive Practice (MAP), the Principles of Positive Parenting for child and teen, and utilizes a variety of treatment modalities to ensure that she offers the best treatment possible.
What resonates for Suji at the Cohen Clinic at VVSD, Los Angeles is the support in improving the quality of life for veterans and military families. She is thrilled to implement her experiences and skills to support individuals and family members to manage and cope with military- related unique challenges and to support build resilient relationships.
In her spare time, Suji enjoys spending time with her husband and three children by traveling, cooking, and volunteering in activities in sports, music, school, and community.
Adriana Toledo
Case Manager
As Case Manager for the Cohen Clinic at VVSD, Los Angeles, Adriana finds areas of need for the military community and creates bridges to connect veterans, service members and their families to resources.
Adriana has a Bachelor of Arts degree in Social Work from California State University, Los Angeles. Prior to her role at the Cohen Clinic at VVSD, she spent five years in the Case Management field, working with different demographics, including high schoolers, families and the homeless.
“Being part of the Cohen Clinic at VVSD, Los Angeles is so exciting because it allows us to support and assist the veteran population that may not have access to services,” she said. “The ability to support our veteran and military families means so much to me because I am a military spouse and understand some of the challenges faced. My husband was active duty in the Navy for four years and continues to serve, now for over 11 years, in the Reserves.”
In her spare time, Adriana enjoys crafting, sewing, and knitting – all while wrangling two young children.
Wendy Ochoa
Business Office Manager
As Business Office Manager at the Cohen Clinic at VVSD, Los Angeles, Wendy is responsible for office administration at the clinic, overseeing the office coordinator and supporting the entire clinic staff. She has worked in community mental health since 2015.
Prior to her role at the Cohen Clinic at VVSD, Wendy has worked at other mental health facilities, where she started as a Front Office Clerk and was then promoted to Program Administrative Coordinator, where she worked closely with the Program Director and the Office Manager. In these roles, she would greet clients, help with questions and concerns, answer incoming calls, as well as schedule intakes and medical appointments. She also ran various billing reports, scheduled trainings for clinicians, and helped coordinate clinic events.
She said she prides herself on great customer service. “I have friends who are Veterans. Hearing their stories and what they have gone through made me want to help those who have served our country,” she said.
In her leisure, Wendy likes to spend time with her family, which includes her husband, 16-year-old son and 12-year-old daughter. They stay busy with sports, including baseball and softball.
Angelique Valenzuela
Clinician
As the Intake Coordinator at the Cohen Clinic at VVSD, Los Angeles, Angelique supports veterans, active duty service members and their families as the first contact for services. She conducts intake screenings, and also provides resources and referrals to clients.
She has 25 years of experience working with children, transitional age youth and adults experiencing challenges with co-occurring disorders, mental health, substance abuse, anger management, and parenting education. She also has experience working in residential and intensive outpatient settings, providing rehabilitative skill building, intensive case management and housing resources. Angelique has a B.A. in Psychology and is credentialed as a Certified Addictions Treatment Counselor. She is currently pursuing a master’s degree in social work.
“My father was a Vietnam marine veteran who suffered from mental Illness upon returning from war. He was 100% disabled due to PTSD and long-term effects of Agent Orange. My father was not able to be present consistently in my life due to his severe PTSD,” she said. “Cohen Clinic is impressive for their dedication to providing mental health services to post-9/11 veterans, service members and their families. Accessibility to mental health services for veterans and their families will help eliminate barriers in obtaining mental health treatment. “
In her spare time, Angelique focuses on spending time with family members, nature and reading. She is also a history enthusiast.
Marlene Oviedo
Front Desk Receptionist
As the Front Desk Receptionist and Billing Coordinator at the Cohen Clinic at VVSD, Los Angeles, Marlene is the first friendly face clients see when they visit. Her role includes answering questions clients may have to initiate care. She also supports the clinical team with administrative needs and billing, including preparing and sending invoices. Marlene has a bachelor’s degree in Sociology. Prior to joining the Cohen Clinic at VVSD, Marlene worked at a logistics company where she oversaw data entry, paper trail and transportation, while also providing exceptional customer service to clients.
As a military family member, “I enjoy being part of an organization that is making a difference in our community by aiding and providing resources to those associated with the military,” she said.
In her leisure, Marlene enjoys her hobby of customizing signs, center pieces and backdrops for her friend’s parties. She also likes to travel, make new friends and “discover more of this beautiful planet we live on,” she said.
Melissa Villalba
AMFT, Clinician
Melissa is a Clinician at the Cohen Clinic at VVSD, Los Angeles, where she provides high-quality mental health services to veterans, service members and their families. She provides evidence-based treatments in person, or through telehealth, to help clients manage and overcome challenges related to mental health, trauma, and life adjustments.
Melissa has experience working with sexual assault survivors, individuals struggling with depression, anxiety, PTSD, and current life stressors. She enjoys incorporating a somatic approach in her sessions as engaging the mind, body, and soul is vital to healing. She said what resonates to her about the Cohen Clinics at VVSD is the “commitment to supporting mental health and well-being in the military community.” Also, “the emphasis on ongoing training and development is something I appreciate, as I am passionate about continuously learning and improving my skills,” she said.
In her spare time, Melissa enjoys traveling and going on adventures.
Maita San Pedro, ASW
Fellow
Maita San Pedro, ASW, is a dedicated Associate Social Worker who recently earned her Master’s in Social Work from California State University, Dominguez Hills. She has experience working with individuals facing challenges such as substance use, sexual abuse, PTSD, trauma, anxiety, depression, and military sexual trauma. Maita is skilled in evidence-based approaches, including Cognitive Behavioral Therapy (CBT), Cognitive Processing Therapy (CPT), and motivational interviewing, and she emphasizes a client-centered approach to treatment planning.
Maita’s professional background includes working in healthcare and hospital settings, where she provided social services to elderly individuals and their families, helping them navigate the complexities of healthcare systems. Currently, she is a Fellow at the Cohen Clinic, where she practices as a clinician while receiving advanced clinical training and supervision on her path to independent licensure.
She has extensive experience working with veterans in various settings, including her final social work internship at the VA in Long Beach. She is passionate about the Cohen Clinic’s client-centered approach and its use of evidence-based treatments to help clients achieve their goals and improve their quality of life.
In her spare time, Maita enjoys walking, watching movies or TV shows, and savoring a good cup of matcha.
Alissa Gonzalez
Receptionist
As a Front Desk team member, Alissa is responsible for greeting clients and assisting with their appointments, as well as supporting both clients and clinicians in any way she can. She also serves as a Child Watch provider to help support the clinic’s “no barriers to care” policy, where she supervises children up to 14 years old so their parents can attend their therapy sessions without having to worry about their kids.
Prior to working at the Cohen Clinic at VVSD, Los Angeles, Alissa has had experience working with children, including where she has planned and oversaw outings and fundraisers. She is currently pursuing an Associate’s degree in Early Childhood Education.
“As a military spouse, what resonates with me most about the Cohen Clinic is knowing that there are resources available to help, not only veterans and service members but also their families,” she said. “I understand how much being a military family member can take a toll on everyone, so it brings me joy and comfort to know we have a place that supports us.” Her husband has been serving on active duty in the U.S. Army for 9 years.
In her spare time, Alissa enjoys spending time with her family and friends. She also enjoys watching her boys play sports on the weekends—one plays soccer, and the other plays basketball. Additionally, she likes swimming, hiking, and bike riding, and is a HUGE fan of karaoke nights!
Vanessa McDonnell, LCSW
Outreach Coordinator
In her role as Outreach Coordinator at the Cohen Clinic, Vanessa focuses on connecting veterans, active-duty service members, reservists, and their families with mental health and community services. She also organizes community events and educates partners about military life, fostering a deeper understanding and stronger support network for those who serve.
Vanessa earned her Master of Social Work degree from Florida State University and has a passion for working with veterans and their families. As a therapist, she brings a wealth of experience and dedication to supporting the military community.
And as a military spouse, Vanessa is deeply committed to helping families receive the support they need. Her husband retired from the Air Force after serving over 20 years, giving her a personal connection to the challenges and sacrifices of military life.
In her spare time, Vanessa enjoys spending time with friends and family, traveling, and cooking.
Edzna Rodriguez, ASW
Intake Coordinator
As the Intake Coordinator at the Cohen Clinic at VVSD, Los Angeles, Edzna serves as the first point of contact for veterans, active-duty service members, and their families beginning their care journey. She conducts initial screenings and coordinates clients’ access to services, providing a welcoming and supportive experience as they enter the Cohen Clinic.
Edzna is a recent graduate with a Master of Social Work (MSW) degree and brings over seven years of experience supporting military veterans and their families. She previously worked in Supportive Services for Veteran Families (SSVF), focusing on case management and supporting the homeless veteran population. Her background also includes time at the VA Hospital in Long Beach, where she gained experience in crisis intervention, inpatient psychiatric care, and inpatient medicine.
Edzna’s commitment to this work is deeply rooted in her own experience as a military family member who has received veteran family services. She understands firsthand the importance of accessible, compassionate care for this community. “The Cohen Clinic allows me to continue serving a population I care deeply about. I know how meaningful it is for veterans and their families to be met with understanding and support,” she shares.
In her spare time, Edzna enjoys relaxing at the beach, spending time with her dog, husband, and family, and is rediscovering her love for reading and yoga after completing graduate school.